![]() In this forum we work on a kudos system the amount of Kudos can mean how many problems a member has solved and if they are a Autodesk expert eilte thay only get that for one reasion.Īlso on this forum you can get a reply from any AD staff member even the ceo. This forum is the nicest forum you could ever be on, try the Arduino or linuxcnc forum it is full of Aholes. In this long thread are many references to online training classes, like ones from igetit, that others have found helpful. I made the point that it was hard to know where to direct you in terms of local help without knowing where you are located- you may have a great group nearby, but without knowing anything about where you are… Fusion is a new program, and there are not yet large numbers of users everywhere. ![]() I don't know what other experiences you have had with support forums, but this one is relentlessly helpful, and Autodesk is very much present and great at accepting criticism and making changes based on what is said here. It's one of the very best things about the program. Many of us here also run small (or not so small) businesses and have a lot of demands on us, but take some time to try to help newer Fusion users. What’s so bad about that? My business is mainly in electronics design and embedded systems, if we post a support question to a vendor for an IDE we feel lucky to get any response in three days, and usually it’s a response from someone who doesn’t begin to understand the problem. You got a number of people trying to help you, offering an answer to your question and positive suggestions, quite quickly. Your comment about “companies hiding from their customers” is the polar opposite of this reality. I’ve been working in various areas of technology a very long time, and I have never experienced support at a level anywhere remotely approaching what I find here. I can only think you must not have explored much here, as Fusion team members (at all levels) are constantly on line- at all hours of the day and night- responding to questions, often with video demonstrations or specially made demonstrations. This forum is an email and web based system, in place for several years now, where Autodesk responds to questions about Fusion. ![]() You don’t say where you are located, so it’s hard for anyone to respond with a suggestion for one on one help. Most had considerable CAD experience, however. I just attended the first meeting in Seattle, and most of the users had only been using Fusion for a few months. It’s a pretty new program, and evolving rapidly, so your best bet is to find someone who is a little more experienced. Some cities have developed Fusion User groups. I have mine set to automatically subscribe me to all topics in which I participate. There are settings that will send you email notifications whenever there is a reply- are you sure those aren’t getting lost or filed as spam by your system? If not, go to your Autodesk profile, check your Preferences under Subscriptions and Notifications- Notification Settings. I think if you scroll through the messages, you will find no one is ignored and all but the most obscure and specialized questions get very rapid responses. And it is monitored obsessively by Autodesk employees on the Fusion team. This forum is very positive in tone and filled with helpful users. Give this Forum a chance- I expect you will find it far superior in responsiveness, depth of knowledge, and speed to any company email help system. And yes, terms should be explained in tutorials in terms understandable to all. I do think there should be better help for those new to 3D CAD- probably there is, it would be good to have some pointers to a basic orientation, even if it’s not Fusion specific. Starting CAD, or even a new CAD program, is a bit like starting a musical instrument or leaning a new language- the first steps are hard, and it seems disorienting and almost impossible until you get a foothold.
0 Comments
Leave a Reply. |